This English version is provided for convenience. In case of any conflict, the Korean version prevails.
This policy sets out how refunds work for TripCity's Paid Services. Who handles your refund depends on how you paid.
At a Glance
| Situation | Outcome |
|---|---|
| Refund requested within 30 days of payment | Full refund (whether or not you used the Service) |
| A pass with a fixed term (e.g. the Group pass) cancelled after 30 days | Pro-rata refund for the remaining days |
| A minor paid without a legal guardian's consent | Full refund when the minor or the guardian cancels |
| You could not use the Service because of us | Refund or extension for the time lost |
Article 1 (Handling by Payment Method)
| Payment method | Seller | How to request a refund |
|---|---|---|
| Domestic payment (KRW) | HyperReality Co., Ltd. | contact@tripcity.im or the Service's billing settings |
| International payment | Paddle.com (Merchant of Record) | The link in your receipt email or paddle.net. If you contact us, we will process it through Paddle |
Article 2 (Withdrawal — Full Refund Within 30 Days)
- If you request a refund within 30 days of payment, we refund the full amount regardless of use.
- If the same member repeatedly requests this full refund for the same product, Article 3 applies from the second request.
Article 3 (After 30 Days)
- For a pass with a fixed term (such as the Group pass's retention period), we refund the remaining period pro rata from the day you ask to cancel.
- Refund = amount paid × (remaining days ÷ total days)
- Example: you cancel a KRW 29,000 Group pass with a 5-year (1,826-day) term after 1 year (365 days) → 29,000 × (1,461 ÷ 1,826) = KRW 23,203 refunded (fractions of a won rounded down)
- A one-time pass without a fixed term can be fully refunded under Article 2 for 30 days after payment; after that, refunds are made in the cases described in Articles 4 and 5.
- If the Company introduces recurring (subscription) products, it will add cancellation and refund rules to this policy and announce them 7 days before they take effect.
Article 4 (Cancellation of Purchases by Minors)
If a minor under 19 paid without a legal guardian's consent, the minor or the legal guardian may cancel the payment and the Company will refund the full amount. This does not apply in the cases described in the proviso to Article 4(3) of the Terms of Service. We may ask for documents confirming guardianship when you request cancellation.
Article 5 (Refunds Due to the Company)
- If you cannot use the Service for 24 consecutive hours or more, or 72 hours or more cumulatively in a month, due to the Company's fault, we refund the fees for the time lost or extend your term accordingly.
- If the Company discontinues the Service, we refund the remaining period of fixed-term passes pro rata.
- This Article does not apply if the Company terminates the agreement because the member violated the Terms. In that case, the remaining period is settled under Article 3.
Article 6 (Usage-Based Products)
Not applicable (there are currently no products charged by usage).
Article 7 (Refund Method and Timing)
- Refunds are returned to the original payment method. If cancelling the payment is not possible, we transfer the amount to an account you designate.
- The Company issues the refund (payment cancellation request) within 3 business days of approving it. Card issuers and payment providers may take a few more days to reflect it.
- The timing and method of refunds for international payments follow Paddle's policy.
Article 8 (Contact)
- contact@tripcity.im
- HyperReality Co., Ltd. · +82-507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
This Refund Policy takes effect on 2026-10-12.