This English version is provided for convenience. In case of any conflict, the Korean version prevails.
This policy sets out how cancellations and refunds work for TripCity's paid subscriptions (Premium and Group). Who handles your refund depends on how you paid.
At a Glance
| Situation | Outcome |
|---|---|
| Cancelling a subscription | Anytime. No further renewals are charged, and you keep access until the end of the period you already paid for |
| Refund requested within 30 days of a payment | Full refund of that payment. First payments and renewals alike, no limit on how many times, no reason needed, whether or not you used the Service |
| Annual subscription — more than 30 days after the payment | Pro-rata refund for the remaining days |
| A minor paid without a legal guardian's consent | Full refund when the minor or the guardian cancels |
| You could not use the Service because of us | Refund or extension for the time lost |
Article 1 (Handling by Payment Method)
| Payment method | Seller | How to cancel or request a refund |
|---|---|---|
| Domestic payment (KRW) | HyperReality Co., Ltd. | The Service's billing settings or contact@tripcity.im |
| International payment | Paddle.com (Merchant of Record) | The Service's billing settings, the link in your receipt email, or paddle.net. If you contact us, we will process it through Paddle |
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.
Article 2 (Cancelling a Subscription)
- You can cancel a subscription at any time from the Service's billing settings. Cancelling is no harder than signing up.
- After you cancel, you are not charged on the next renewal date. You keep using the paid features until the end of the period you already paid for.
- To get a refund, request one under Article 3 or 4. You can cancel and request a refund at the same time.
Article 3 (30-Day Full Refund)
- Every payment — the first payment and every automatic renewal — is refunded in full if you request it within 30 days of that payment, with no reason needed and regardless of use.
- There is no limit on the number of refunds.
- When a payment is refunded in full, the subscription it paid for ends at the time of the refund.
Article 4 (Pro-Rata Refunds for Annual Subscriptions)
- Annual subscriptions are also refunded pro rata for the remaining period after the 30 days have passed, counted from the day you ask to cancel.
- Refund = amount paid × (remaining days ÷ 365)
- Example: you cancel a USD 29.99 annual subscription after 100 days → 29.99 × (265 ÷ 365) = USD 21.77 refunded (fractions of a cent rounded down)
- KRW payments are calculated the same way. Example: KRW 39,000 after 100 days → 39,000 × (265 ÷ 365) = KRW 28,315 refunded
- If you change plans (for example, Premium monthly → Premium annual, or Premium → Group), the value of the remaining period of the old plan is credited against the new plan. The checkout shows the credit first.
Article 5 (Cancellation of Purchases by Minors)
If a minor under 19 paid without a legal guardian's consent, the minor or the legal guardian may cancel the payment and the Company will refund the full amount. We may ask for documents confirming guardianship when you request cancellation.
Article 6 (Refunds Due to the Company)
- If you cannot use the Service for 24 consecutive hours or more, or 72 hours or more cumulatively in a month, due to the Company's fault, we refund the fees for the time lost or extend your term accordingly.
- If the Company discontinues the Service, we refund the remaining period of any subscription pro rata, including monthly subscriptions.
Article 7 (Usage-Based Products)
Not applicable (there are currently no products charged by usage).
Article 8 (Refund Method and Timing)
- Refunds are returned to the original payment method. If cancelling the payment is not possible, we transfer the amount to an account you designate.
- The Company issues the refund (payment cancellation request) within 3 business days of receiving the request. Card issuers and payment providers may take a few more days to reflect it.
- Refunds for international payments are processed by Paddle. The terms of this policy apply equally to members who paid through Paddle.
Article 9 (Contact)
- contact@tripcity.im
- HyperReality Co., Ltd. · +82-507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
- This Refund Policy takes effect on 2026-10-15.
- This revision extends the 30-day full refund from the first payment to every payment and removes the once-only limit and the no-refund rule for the rest of a monthly period. It is favorable to members, and no Paid Services had been sold when it was made, so no payment is governed by the previous version.