This English version is provided for convenience. In case of any conflict, the Korean version prevails.
This policy sets out how cancellations and refunds work for TripCity's paid subscriptions (Premium and Group). Who handles your refund depends on how you paid.
At a Glance
| Situation | Outcome |
|---|---|
| Cancelling a subscription | Anytime. No further renewals are charged, and you keep access until the end of the period you already paid for |
| Refund requested within 30 days of your first payment | Full refund (monthly or annual, whether or not you used the Service) |
| Monthly subscription — otherwise | No refund for the remaining period. After cancelling, you keep access until the end of that billing month |
| Annual subscription — otherwise | Pro-rata refund for the remaining days |
| A minor paid without a legal guardian's consent | Full refund when the minor or the guardian cancels |
| You could not use the Service because of us | Refund or extension for the time lost |
Article 1 (Handling by Payment Method)
| Payment method | Seller | How to cancel or request a refund |
|---|---|---|
| Domestic payment (KRW) | HyperReality Co., Ltd. | The Service's billing settings or contact@tripcity.im |
| International payment | Paddle.com (Merchant of Record) | The Service's billing settings, the link in your receipt email, or paddle.net. If you contact us, we will process it through Paddle |
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.
Article 2 (Cancelling a Subscription)
- You can cancel a subscription at any time from the Service's billing settings. Cancelling is no harder than signing up.
- After you cancel, you are not charged on the next renewal date. You keep using the paid features until the end of the period you already paid for.
- Cancelling does not by itself trigger a refund. Refunds are requested separately under Articles 3 and 4.
Article 3 (Full Refund Within 30 Days of the First Payment)
- If you request a refund within 30 days of your first payment for a subscription plan, we refund that payment in full regardless of use and end the subscription immediately.
- A member can receive this full refund only once per plan. From the second request, Article 4 applies.
- Payments made by automatic renewal (the second month, the second year, etc.) are governed by Article 4, not this Article.
Article 4 (Other Refunds)
- Monthly subscriptions: Unless Article 3 applies, the remaining part of a month already paid for is not refunded. After cancelling, you keep access until the end of that billing period, and you are not charged for the next month.
- Annual subscriptions: Unless Article 3 applies, we refund the remaining period pro rata from the day you ask to cancel.
- Refund = amount paid × (remaining days ÷ 365)
- Example: you cancel a USD 29.99 annual subscription after 100 days → 29.99 × (265 ÷ 365) = USD 21.77 refunded (fractions of a cent rounded down)
- KRW payments are calculated the same way. Example: KRW 39,000 after 100 days → 39,000 × (265 ÷ 365) = KRW 28,315 refunded
- If you change plans (for example, Premium monthly → Premium annual, or Premium → Group), the value of the remaining period of the old plan is credited against the new plan or settled under this Article. The checkout shows the adjusted amount first.
Article 5 (Cancellation of Purchases by Minors)
If a minor under 19 paid without a legal guardian's consent, the minor or the legal guardian may cancel the payment and the Company will refund the full amount. This does not apply in the cases described in the proviso to Article 4(3) of the Terms of Service. We may ask for documents confirming guardianship when you request cancellation.
Article 6 (Refunds Due to the Company)
- If you cannot use the Service for 24 consecutive hours or more, or 72 hours or more cumulatively in a month, due to the Company's fault, we refund the fees for the time lost or extend your term accordingly.
- If the Company discontinues the Service, we refund the remaining period of any subscription pro rata, including monthly subscriptions.
- This Article does not apply if the Company terminates the agreement because the member violated the Terms. In that case, the remaining period of an annual subscription is settled under Article 4(2).
Article 7 (Usage-Based Products)
Not applicable (there are currently no products charged by usage).
Article 8 (Refund Method and Timing)
- Refunds are returned to the original payment method. If cancelling the payment is not possible, we transfer the amount to an account you designate.
- The Company issues the refund (payment cancellation request) within 3 business days of approving it. Card issuers and payment providers may take a few more days to reflect it.
- The timing and method of refunds for international payments follow Paddle's policy.
Article 9 (Contact)
- contact@tripcity.im
- HyperReality Co., Ltd. · +82-507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
- This Refund Policy takes effect on 2026-10-13.
- This revision reflects the change of Paid Services from one-time passes to monthly and annual subscriptions. No Paid Services had been sold when it was made, so no payment is governed by the previous version.